Terms of Use Agreement

This website is operated by House of Kartalia. Throughout the site, the terms “we”, “us” “our” and “this website” refer to House of Kartalia. House of Kartalia offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated.

By visiting our site and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

General Conditions

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third Party Links

Certain content, products and services available via our Service may include materials from third- parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third- party products should be directed to the third-party.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non- infringement.

In no case shall House of Kartalia, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Ordering & Delivery

Once you have fallen in love a little more with your dream dress it is time to get excited and begin your journey with House of Kartalia.

Online payments are made in full at check out. Once your order has been placed one of our online stylists will be in touch within days to confirm and discuss your order. Orders are not confirmed until contact with our online stylist has been made and any relevant documentation has been returned.

None of our designs are mass produced and all of our designs are handmade to order therefore we require a minimum of 6 months for your gown to be made. We also suggest you allow at least 2 months before your wedding for alterations.

For our spontaneous brides we may be able to accommodate shorter order times, this will be determined by a number of factors and may incur a rush fee if we can meet your request. Please

speak to us regarding your requirements. We try our best to accommodate the needs of all of our brides.

8 week lead times apply to all of our accessories.


Dresses, veils and accessories are posted to you in a House of Kartalia bridal box and we email you with the tracking number.

Delivery times provided are estimates only, House of Kartalia will not be held accountable for late deliveries or loss or damage relating to late deliveries.

Order Acceptance Policy

House of Kartalia has the right at any time after receipt of your order to accept or decline your order for any reason. Your receipt of order confirmation does not signify our acceptance of your order nor does it confirm our offer to sell.

If for any reason we need to cancel your order we will make all reasonable attempts to contact you via the details supplied to us by you, monies will be refunded using the method received.

Items purchased through our site are for personal use only and cannot be used for commercial purposes. 

International Shipping

We ship worldwide. International orders placed are priced in Australian Dollars. Orders shipped internationally will incur duties and tax charges which are not included in the price and are the responsibility of the buyer. Duties and taxes are determined by the customs agency within the destination country. Assessment of duties and taxes will be based on the value of the order and tax free threshold, if it exists for goods imported into the destination country. More information on this can be obtained by contacting your local customs office.


All of our designs are made to order specifically for you to your closest matching standard size based from our size chart and to suit your height range therefore once your order has been processed we cannot accept change of mind or cancellations. In the very unfortunate circumstance you cancel your order you must still accept delivery of your items and we will do our best to offer advice on how to re-sell your gown to recuperate some of the cost.

If your order has not gone into production then you are welcome to change your order but we cannot refund.

If before you order you would like to see more photos of your design we can happily send you more images from our studio and behind the scenes.

Sizing & Alterations

At the time of ordering, your size is based on your measurements supplied to us by you. House of Kartalia will not be held responsible for any mismeasurements.

Our gowns are made to order not made to measure, we will confirm your closest matching size based from our size chart at the time of order. Brides therefore accept that the selected item(s) may not be a perfect fit. Everyone is different in shape and therefore alterations are likely to be required.

Alteration costs are additional and are the brides own responsibility. House of Kartalia is NOT responsible for any alterations including any alterations due to weight loss / gain.

House of Kartalia can arrange for a seamstress for alterations but will NOT take responsibility over the process and cost structure.

If you have placed your order well in advance to your wedding date and are concerned about weight change please contact us as we may be able to alter your measurements so long as your order has not already gone into production, if your order is already in production then this request will unfortunately not be viable.

Faulty Gowns & Returns

All of our designs are made to order specifically for you to your closest matching standard size based from our size chart and to suit your height range therefore we cannot offer a refund or exchange.

Once you have received your order we encourage you to try it in on as soon as possible without make-up, lotions, deodorant or fake-tan.

All items undergo strict quality control and are thoroughly inspected prior to being shipped out for delivery. In the very unlikely case there should be a fault with your order we will need to be notified within 48hrs after receiving your order with photographic evidence. The item will need to be returned to us in the original packaging at your cost within 14 days for Australian brides and 21 days for international brides for further evaluation. In the event we find there has been a fault from our end and the item has not been washed, worn or poorly handled you will be refunded your full purchase price and your shipping costs reimbursed. We will assist you as best we can thereafter. We will however not be liable for any further implications and costs in finding a suitable replacement.

Please note we can only cover costs if the fault is brought to our attention within the specified timeframe and providing the fault is confirmed to be from our end.

Photos are taken of all items prior to shipment for insurance purposes therefore if any intentional damage is made to the items in order to receive a refund we will be aware of this. If damage has occurred during the shipping process then the shipping company will be liable for these expenses.

Defects such as minor loss of beadwork will not be accepted as a manufacturing fault. Beadwork is extremely delicate and needs to be handled with the utmost care. All our beaded garments come with replacement beads in the event that these may need to be replenished.

All our items are hand made to order and therefore might vary slightly from images presented on our website, each and every item will be slightly unique in their own way be it very minor. We will not accept returns for slight variations in any of the designs.

For hygiene purposes we do not accept any returns on hair pieces.

Garment Care

Please use bridal professional dry cleaners only. House of Kartalia is not responsible for any faults, mishaps or damages to your gown caused by third parties.

Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Please note House of Kartalia is committed to providing the highest satisfaction to our customers, if you are unsatisfied with any part of your experience please let us know and we will do our best to reach an outcome you are satisfied with. Should you have any queries regarding our Terms of Service you should contact us.